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703-569-5702

Propman is On the Job 24-7
08-17-2016
08-17-2016

 

When you’re in the business of property management, you have to be available 24 hours a day, 7 days a week, 365 days a year.  Because that’s when life – and its unforeseen emergencies – happen.

For Normal Problems

When non-emergency problems arise in your rental property (and they do from time to time), please try to contact Propman Property Management during Monday-through-Friday office hours. This way we have our full team of resources available to help you.

Non-emergency problems include things that are inconveniences, but do not cause potential harm to either tenants or the property itself. It can include a stopped-up drain, clogged disposal, fallen gutter, or an ant invasion. Please reserve the after-hours emergency number for true emergencies.

For Emergencies

If, however, your problem is a true emergency, like your heat has gone out in the winter, you have no water, or a tree limb has fallen through the roof, please call us immediately at 703-593-8637. We are available 24 hours a day for emergency calls.

Tell Us About Potential Problems

Since you are living in the home, you have the best viewpoint for any potential problems and can alert us ahead of time so that an emergency situation is not created.  For example, if you hear that the air conditioner is making a lot of noise or that it is not issuing cold air, call us as soon as you suspect or detect a problem. It is better for us to hear about this on a Tuesday than wait until Friday night to call us as we have many more resources available during the business week to get to your problem much more quickly. We surely don’t want you to be inconvenienced any longer than necessary.

The Best Way to Contact Propman

The best way to let us know about any problem or emergency is to call. And when you do, please leave a complete message including your name, your property address and a return phone number. You wouldn’t believe how many people leave out this basic information. This especially happens when people try to text us (which we don’t recommend). We have hundreds of tenants, so we need to know who you are in order to respond quickly.

Propman’s goal as one of the premier property management companies in Northern Virginia is to provide an excellent tenant experience while protecting the properties of our property owners. We can best achieve this with your help, so don’t be afraid to give us a call. That’s what we’re here for. 


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