When you think of the term property management, you think of renting out and caring for properties that are under the manager’s supervision. But there are other aspects to property management as well, such as moving tenants out.
At Propman Property Management we utilize a well-constructed system for the move-out process that begins at the lease signing. From the very first, we establish our move-out policies, giving new tenants a list that includes what the tenant is responsible for in terms of maintenance and cleanliness during their stay and what they are required to do to ensure a smooth move-out.
When a tenant gives notice or a lease is terminated, Propman issues a move-out letter that reminds the tenant, highlighting the items within the lease for which they are responsible to complete prior to moving out in order to recapture their security deposit. Items not completed create grounds for deductions from or complete forfeiture of the security deposit, as it takes our time and staff to clean up a mess or replace broken items. Normal wear and tear is acceptable.
Once move-out is completed, Propman performs a post-tenant inspection, working from our checklist and inspecting the property for issues. If issues are found, and are caused by or neglected by the tenant, they can also create grounds for loss of the security deposit. Items that are required to be returned, such as keys, garage door openers, remote controls and parking passes are additionally enumerated on the checklist pertinent to the particular property. Missing items will be charged to the tenant.
Most of the time, move-outs occur without a hitch; the inspection goes well, the renters receive their money back and new tenants can move in sooner.
If you are interested in renting out your home or in finding a rental property in Northern Virginia, please contact Propman Property Management. We’ll be glad to walk you through the process.
In this second post in our two-part series, Propman Property Management fields some of the more common questions we hear from our tenants. Be sure to read Part 1 for more insight into what tenants can and cannot do in their rental property.
I’ll Stay if You Don’t Raise the Rent!
Q: Tenants sometimes challenge us when it comes to lease renewal, telling us that they will stay in the property if we don’t raise the rent.
A: As a property management company, we must represent the interests of our client—the property owner—and seek to provide them the best value for their investment. We have to consider market values, time of year, increased tax burdens, etc. when making pricing decisions. Perhaps the property has had to have a number of repairs, or has increased in value. Our rental pricing must reflect any and all conditions.
May I Paint the Rooms?
Q: Once in a while tenants ask if they can paint the home’s interior to colors they like. “My daughter wants a purple bedroom.” Sometimes they want to do an accent wall or a single room; other times, they want to paint the entire house.
A: This question is answered on a case-by-case basis. We must check with our owner to get their opinion first. If we do allow you to paint, we require that you hire a professional painting company to return the walls to their original color when you leave, and provide us with the receipt as proof. If you do not repaint, or do not do it satisfactorily and we must use our own professional painter, the fee will most likely be taken from your security deposit. You are also liable for damage caused by spilled paint on floors, carpets or walls.
Can I Use My Own Washer and Dryer?
Q: Sometimes, especially with military relocations, tenants ask if they can install their own washer and dryer instead of using the equipment that is already in the home.
A: The problem here is that someone needs to remove the existing washer and dryer and find a place to store it. Most houses do not have an extra place for storage. It also can be detrimental for the equipment to sit for an extended period of time without being used. We must determine this answer on a case-by-case basis, checking with our property owner as well. It is best to ask this question up front, when applying for a rental lease.
This is Part 2 of our 2-part series.
Since we strive to create a positive experience for our tenants, and when possible, Propman Property Management will take your request under consideration and check with our property owner clients for their answers. If we cannot honor your request, we hope you understand. We must adhere to both legal requirements and our clients’ rules for their own properties.
If you are looking for a professional property management company in Northern Virginia, or a rental home, please contact Propman.
As a property management company representing our property owners in Northern Virginia, Propman often fields questions from tenants about what they can and cannot do in the property once they are living there. Sometimes they have a legitimate concern; other times they simply want to bend the rules in their favor.
Here are some recent questions we’ve heard, in Part 1 of our two-part series, and our answers.
My Roommate’s Leaving; Who’s Responsible for the Rent?
Q: A tenant called Propman to tell us that one of their roommates is moving out before the end of the lease term and asked if she was going to be responsible for the entire rent or just her share.
A: Whomever signed the lease is legally responsible for the entire rent, whether jointly or severally. This means the entire rent needs to be paid every month, no matter who is still living in the property. If one roommate moves out, the remaining roommate must either gather the rent from the roommate for the remainder of the lease or pay the entire amount on their own.
Do You Think the Landlord Will Let Me Have a Dog?
Q: A tenant went to the SPCA and fell in love with a dog, then called Propman to ask if the landlord would approve of a dog.
A: The problem here is that the tenant already fell in love with the dog before finding out whether pets are allowed in their rental property. Generally, property owners have strict rules about pets, which we as their manager need to follow. It isn’t merely a question of “going back and asking the landlord.” Your pet policy is most likely outlined in your rental agreement. We recommend checking it, or checking with us, before falling in love with a potential pet.
If you are caught with a pet that has not been approved it is a default on your lease and your lease can be terminated and you can be evicted, which goes on your credit report. Then when you go to apply for another rental property and that landlord checks your background, your application can be denied.
Can My Mother Move In?
Q: My mother left the nursing home and wants to come live with us. I hope the landlord doesn’t mind.
A: We don’t want to be the bad guy here, but legally, anyone over the age of 18 needs to be on the lease, and Propman Property Management needs to approve anyone moving in, including your own mother. Because it is an additional adult, we must consider liability for another tenant, insurance issues and additional wear and tear on the property. Your mother will have to apply and be approved just as you did, and additional considerations may be involved, such as an increase in rent for example.
This is Part 1 of our 2-part series.
Propman Property Management is a professional firm pairing rental properties with tenants. We love our property owner clients and our tenants and want to ensure that each party has a pleasant experience. If you have a property you’d like to rent out, or are looking for a rental, please give us a call. Review our Available Properties for current rental opportunities.
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